Website regulations
1. General
1.1. Use of the MYKOTEL website, operated by a company and/or C.O. No. 558594669, is subject to the terms and conditions set forth below (the "Terms" or "Terms of Use").
1.2. Please note that the mere use of the Site indicates your agreement to the Terms of Use in full, and constitutes confirmation that you have read and understood all the Terms of Use and that you agree to them without any conditions or reservations. If you do not agree to the Terms of Use, in whole or in part, then you are requested to discontinue use of the Site immediately.
1.3. Every user of the site agrees to and accepts the terms of use and agrees that he will not have any claim against the company, or the marketer of the products, or anyone on its behalf, except claims related to breach of obligations appearing in these terms of use.
2. Products
2.1. The Company may change at any time, at its discretion, the content of the Site and the products sold therein. The fact that a particular product was offered for sale on the Site at any time does not guarantee that it will be offered for sale on the Site in the future, and the Company does not commit to any minimum scope, availability or variety.
2.2 The Company may frequently update promotions and discounts on the Site, either directly or through external marketing by influencers and/or consumer clubs, and/or various trading sites. It is clarified that the prices stated on the Site at the time of purchase are the determining ones, and that the Customer shall not delay and/or request after making a purchase and/or before making a purchase to update the price of the product to a different price at which it was previously disclosed and/or on another platform.
3. Purchases of products on the site and/or gift cards
3.1. Subject to the provisions of these terms, all lawful holders of a valid credit card, honored in Israel, are permitted to purchase products on the site, provided that they have provided the requested details during the purchase.
3.2. However, the Company may not allow a particular user to purchase products on the Site – even if he meets the requirements of Section 3.1 above – for any reason whatsoever and even if he has previously ordered products from the Site. Without derogating from the above, the Company may revoke the eligibility of any user to make transactions on the Site in any of the following cases:
If, when registering on the site, he intentionally provided incorrect information.
If he committed an act or omission that harms or may harm the site or the company, or any third parties.
If you used the site services to commit an illegal act under the laws of the State of Israel or to enable, facilitate, assist or encourage the commission of such an act.
If you violate the terms of this agreement.
3.3. At the payment stage of each transaction, the Company will check the credit card through a clearing company and the transaction will be approved subject to the credit company's approval. Transactions will not be approved for holders of a credit card that is blocked and/or restricted in use in any way.
4. Shipping Policy
4.1. The delivery of products purchased through the site involves shipping fees for orders to an address in Israel or abroad. The amount of the shipping fees will be detailed and calculated on the order page according to the customer's address that he enters during the checkout stage on the purchase page.
4.2. The company will ensure the delivery of the product purchased on the site to the address entered by the customer. The delivery time is approximately 10 business days, however, during holidays and special occasions, the delivery time may be extended due to a shortage of working days. A business day is considered to be until 4:00 PM and does not include the first day of the order, rest days, holidays, holidays and Sabbath days, the eve of Memorial Day for the Fallen in Israel's Armed Forces, the eve of Holocaust Remembrance Day and the eve of Tisha B'Av.
4.3. It is clarified that the Company will not be responsible for delays resulting from the provision of incorrect details by the user or delays resulting from the shipping company.
4.4. In areas with restricted access from a security perspective, MYKOTEL may place the products for customers at a nearby, acceptable location, which will be coordinated with them in advance. Without derogating from the foregoing, it should be noted that MYKOTEL does not make deliveries to East Jerusalem and the Palestinian Authority territories.
4.5 As a general rule, orders can be placed on the site to all parts of the country. However, regarding delivery to exceptional localities (listed in the locality list on the site), the Company does not commit to shipping within 10 business days and the Company will contact the user before the product arrives at the address provided.
4.6. The customer may authorize the courier to place the products in the shipment outside his door or in another reasonable place at his place of residence (such as with a neighbor or a specific closet). If the customer has authorized the leaving of the products as aforesaid – the exclusive liability arising from the leaving of the products as aforesaid shall be the customer's alone, and the customer shall have no claim or demand against the company for the delivery of the products, including their presence, theft, quality, properties, etc.
4.7 As stated, in most cases the delivery will take up to 10 business days, but since the deliveries are made through an external company, sometimes there may be delays that are not dependent on mykotel. mykotel is not responsible for the delivery times and delays of the delivery company, but is at the user's disposal to resolve any problem. Also, mykotel is not responsible for delays in the delivery of products as a result of events beyond its control, such as malfunctions, delays, strikes, war, natural disasters, an epidemic declared by the authorities and preventing delivery, a delay or problem that depends on the recipient/the recipient refuses to accept the delivery, blockages, demonstrations, malfunctions in the computer system or telephone systems that will affect the completion of the purchase process or malfunctions in the e-mail service.
5. Changes and cancellations
5.1. A customer who has purchased a product on the company's website may cancel the transaction subject to the conditions detailed below and in accordance with the provisions of the Consumer Protection Law, 5741-1981 and the regulations enacted thereunder (hereinafter: "Consumer Protection Law").
5.2. A customer may cancel a transaction within 14 days from the date of receipt of the product or from the date of receipt of the document containing the details stated in Section 14C(b) of the Consumer Protection Law, provided that the product is returned undamaged, unused and in its original packaging. The return of a product will be made via a courier appointed by the Company, subject to payment of shipping fees in the amount specified in Section 4.1.1 above.
5.3. Notwithstanding the provisions of Section 5.2 above, a consumer who is a person with a disability, a senior citizen or a new immigrant may cancel the transaction within four months from the date of the transaction, from the date of receipt of the property or from the date of receipt of a document containing the details stated in Section 14C(b) of the Consumer Protection Law, whichever is later, provided that the engagement in the transaction included a conversation between the trader and the consumer, including a conversation via electronic communication (email, chat, etc.).
5.4. A customer who wishes to cancel a transaction before receiving the product he purchased may send a cancellation notice via email to the address: info@mykotel.co.il or by contacting our service center by phone or WhatsApp at 050-4889877, and/or by sending a request in the "Transaction Cancellation" box on our website, at: www.mykotel.co.il.
The cancellation notice will include at least a full name, email address used to place the order, and an ID number.
5.5. A customer who has canceled a transaction in accordance with the provisions of this section will receive the full consideration he paid directly to the payment method with which the transaction was carried out, within seven business days at the latest, less a cancellation fee of 5% of the transaction value.
5.6 Refunds in the event of cancellation of a credit transaction will be made by crediting the credit card used to make the transaction within 14 business days of receipt of the request to cancel the transaction and the returned item. In the event of cancellation of part of the transaction (return of one item out of several purchased), the Company will refund to the user, within 14 business days of receipt of the cancellation notice, that part of the transaction price paid by him for the returned item, less the cancellation fee.
5.6. Reservations to the right of cancellation: It is not possible to cancel a purchase of products that were manufactured specifically for the consumer, including a product with a personal dedication that the customer added when making the purchase on the site.
5.7. It is clarified that if a customer has not closed his order properly, including due to missing details in the order, such as failure to enter a name and/or payment method number, then the Company will be entitled to cancel the order within 14 days from the date of placing the order, at its sole discretion.
5.8. Inspection of the shipment: The customer is required to inspect the contents of the shipment immediately upon receipt and verify its compliance with both the order and the invoice provided to him. A customer who has received a defective product or a product that does not match the details provided to him at the time of ordering may contact the company's customer service in one of the ways detailed below, and the company will provide him with a new product at its expense, subject to the return of the defective or incorrect product.
5.9 In the event that a mistake is made on the site, whether in the price of the product displayed on the site or in the description of the product as displayed on the site; please note - although the company's management is careful to check the prices displayed on the site, sometimes an error may occur, resulting in an incorrect price appearing on the site. In such cases, one of the customer service representatives will contact you after placing the order, inform you of the correct price of the product and allow you to purchase it at the correct price. You must confirm this within 72 hours of the representative's notification. If you refuse or do not inform us of your decision to purchase the product at the correct price - the company will not be obliged to provide it, and in this case you will not have any claims against the company.
6. Price update
6.1. The Company is entitled to change the prices of the products as detailed below, at its sole discretion and without the need for prior notice.
7. Prices on the website
7.1. All prices listed on the MYKOTEL website are in new shekels, and include VAT and shipping fees in accordance with the policy detailed in Section 4 above.
8. Payment methods
8.1. The website accepts payment only through valid credit cards issued by one of the credit card companies operating in Israel. This is as long as they allow payments to be made over the Internet and in the manner in which they allow this, depending on the type of credit card you have. In addition to a valid credit card, as stated, you must have an Israeli ID card or a valid passport.
8.2. All users of the Pay Pal service may purchase MYKOTEL products, subject to the terms of service.
8.3. MYKOTEL reserves the right to discontinue the use of any payment method on the site, to permit the use of additional payment methods, and to apply different payment arrangements to the types of credit cards or payment methods that the MYKOTEL site accepts.
9. Payment terms and dates
9.1. The terms and dates of payment will be in accordance with the Company's decision. The dates of payment and the number of possible payments will be presented for your approval when confirming the order.
10. Changing these regulations
10.1. The Company reserves the right to change the instructions and terms of use of the Site at any time it deems appropriate, at its absolute discretion. Users are responsible for reviewing the Terms of Use from time to time in order to be updated on changes.
11. Privacy Policy
11.1. When purchasing the Company's products through the Site, the User may register on the Site ("Registration"). As part of the registration, the User will be required to provide personally identifiable information about him, including full name, address, contact information, and e-mail address ("Information").
11.2. Please note that the mere use of the Site indicates your agreement to the terms of the Privacy Policy in full, confirmation that you have read and understood the Privacy Policy and that you agree to it without condition or reservation. If you do not agree to the Privacy Policy or any of its terms, then you are requested to discontinue use of the Site immediately.
11.3. The user is not legally obligated to provide the information, but if the information is not provided, the company may not be able to provide the company's products or services to the user. The information that the user provides to the company is provided voluntarily. The user undertakes to provide complete and accurate information to the company.
11.4. The Company will store the information (except for credit card details that will not be stored by the Company and will not be transferred to third parties, except to credit card companies and suppliers related to completing purchase transactions) in a database in accordance with the law and will use it in accordance with the purposes (as defined below), which may be updated from time to time at the Company's discretion and in accordance with the provisions of the law.
11.5. The Company collects and stores the information for the purpose of providing services on the Site, for the purposes of improving and developing the Site, for operational purposes, for the purposes of collecting and analyzing data, for sales promotion, for marketing purposes, for sending advertising messages and/or dedicated commercial offers, via e-mail and/or sending text messages to mobile phones and/or any other means of communication, by the Company and/or through third parties subject to the provisions of the Communications Law (Bezeq and Broadcasting), 1982 (hereinafter: the "Communications Law"), as well as for the purpose of contacting (general or personalized) customers by direct mail via any means of communication in accordance with the provisions of the Communications Law, for arranging payments through clearing service providers and for the purpose of investigating inquiries and complying with the provisions of privacy protection laws.
11.6. In accordance with the law, every person is entitled to review the information held about him in a database to the extent that the information held by mykotel meets the definition of a database. A person who reviews the information held about him and finds it to be incorrect, incomplete, clear or up-to-date may contact the company with a request to correct the information or delete it. Such a request shall be submitted through any of the means of communication listed below.
11.7. Without derogating from the above, the Company may be required to transfer the information and/or information regarding the User's activities as a customer of the Company, in the following cases: a) When the Company is required to do so by subpoena, order or other legal process or assistance to government enforcement authorities; b) For the purpose of enforcing the Terms of Use, investigating and defending the Company against claims and/or allegations of third parties, or protecting the security and integrity of the Site; c) If the Company sells or transfers in any way the Site's activities to a third party, or merges with another entity or merges the Site's activities with the activities of a third party, provided that this corporation assumes the provisions of the Privacy Policy towards the User; d) To collect, hold and/or manage the User's information through third parties that provide services to the Company, while accepting their obligation to maintain private information issues and use it only for the purposes of the services to the Site and/or the Company; e) To enable payments to be made through the Company's clearing service providers; f) To store information in cloud services whose servers are located outside of Israel; g) For the purpose of exercising or protecting the rights of the Company, its property, or for the purpose of protecting the personal safety of the Company and/or any other third party.
11.8. As part of the user's browsing of the site, the Company may use tracking technologies such as "cookies", through which anonymous information is collected for the purpose of the ongoing operation of the site, for the purposes of verifying details, securing information, and for the purpose of adapting the site to the user's personal preferences and facilitating its use. The Company and/or anyone on its behalf will not be responsible for any matter related to the cookie files.
11.9 In order to protect the information and minimize the risks of theft, damage, loss or unauthorized access to the information, the Company operates up-to-date information security systems and procedures. While these systems and procedures reduce the risks of unauthorized intrusion, they do not provide absolute security. Therefore, the Company does not warrant, and you cannot reasonably expect, that the services and information systems used by the Company will be completely immune from unauthorized access to the information stored therein. By using the Services, you are aware of and agree to these limitations.
12. Mailing
12.1. In cases where the Company has received the Customer's express consent to receive marketing and/or advertising mailings, the Company will be entitled to send him direct mailings and advertising materials, in accordance with the provisions of the Communications Law (Bezeq and Broadcasting), 5742-1982), via e-mail and/or sending text messages to the mobile phone, including via the WhatsApp application and/or any other means of communication chosen by the Company.
12.2. A user who has given his consent to receive marketing and/or advertising mailings may at any time withdraw his consent to receive advertising by sending an appropriate request to remove his details, to the email address info@mykotel.co.il or alternatively in accordance with the instructions for removal in the marketing mailing you received from us, at your choice. Please note that for technological and other reasons, it may take us up to 5 business days from the date of receipt of a request to remove user details from the mailing list.
13. Miscellaneous
13.1. The Company does not guarantee or undertake that the Site will operate and the services provided therein will be available at all times without interruptions or faults. The Company will not be liable for the Site not operating and/or not being accessible for any reason whatsoever, including due to a fault or error resulting from the actions of the Company and/or anyone on its behalf.
13.2. Without derogating from what is stated in the Terms, the Company and/or anyone on its behalf will not be liable for any damage caused to the User or any third party arising from the Terms of Use, the Site, the Site contents, the use of the Site, the inability to use the Site or any act or omission of the Company and/or its representatives.
13.3. All copyrights and intellectual property, of any kind, in connection with any publication, content, article, design, application, file, software and any other material, whether tangible or abstract, published on this website or on behalf of the Company belongs exclusively to the Company. It may not be copied, distributed, publicly displayed, given to a third party or used in any commercial or non-commercial manner, without the express prior written consent of the Company. Any questions regarding the use of the website may be addressed to the Company by e-mail at info@mykotel.co.il .
13.4 In order to link and/or display the website on other websites on the Internet, so that the website will be a "linked website", prior written permission must be obtained from the Company.
13.5. These terms and conditions, together with any other agreement entered into between the user and the company in connection with the company's products or services, constitute the entire agreement between the user and the company and supersede all other agreements, representations and understandings, whether written or oral.
13.6. If any provision of these Terms is determined by a competent authority or court to be illegal, invalid or unenforceable under existing or any future law, then such provision shall be deemed to be severable from these Terms, and such provision shall not affect the validity and enforceability of any remaining provisions of these Terms.
13.6. The user and/or anyone on his behalf will indemnify the company for any loss, damage and/or expense, including reasonable attorney's fees, arising from a claim, lawsuit or demand made by a third party and arising from the user's use of the site and/or from a violation of the terms by him and/or anyone on his behalf.
13.7. The Company may assign and/or transfer the provisions of these Terms of Use and/or its rights and/or obligations under the Terms, in whole or in part, to third parties at its sole discretion.
13.8. Use of the site will be subject exclusively to the laws of the State of Israel.
13.9. The exclusive place of jurisdiction for any matter arising from the use of the site and/or in connection with the terms of use is solely in the competent courts in Tel Aviv.
13.10. For any questions or ambiguities regarding these terms, the user may contact the company's representatives directly by phone at 050-4889877 or by email at: info@mykotel.co.il