FAQ

What exactly is MyKotel?

Our creation is a miniature artistic model inspired by the Western Wall. Made of concrete and Jerusalem stone, a decorative piece with emotional depth that evokes spirit and connection.

What does the Western Wall model package include?

The case includes an oak base with a luxurious finish to which the Western Wall model is attached.
The Lighted Kotel Model also comes with built-in lighting.
In addition, both models also include a package of designed notes for writing wishes and inserting them into the slots of the Western Wall model.

Is each item handmade?

Yes, each of the models is handmade with attention to the smallest details, so each creation is unique and one-of-a-kind.

Is each item handmade?

Yes, each of the models is handmade with attention to the smallest details, so each creation is unique and one-of-a-kind.

In the US what about the import duty (Trump Tariff)?

We fully cover the recent **15% U.S. import duty** ("Trump Tariff") on Israeli goods – this means **no additional customs charges upon delivery**.

However, **state sales tax may still apply** depending on your location.

Can the product be returned if it does not fit?

Because this is a handmade product, we only allow returns for products without personal dedication and provided that they are returned in their original packaging and have not been used.
The Western Wall and everything that came in the package should be wrapped and placed in the box, as you received it.

Is there a warranty for the lighted model?

Yes! We provide a one-year warranty for all electrical components, starting from the date of product delivery.

🤎 Please note: In case service is required, we will send a replacement base or spare parts, depending on the nature of the issue. After the one-year warranty period ends, our company will continue to provide service for parts and/or repair of electrical malfunctions at a symbolic cost, depending on the issue.

To open a service request for a defective product, please use the Contact Us page on our website. Make sure to provide full details, including a mobile phone number for follow-up.

The warranty does not cover damage caused by water. It applies solely to the electrical components and does not include the wooden base and/or the stone casting.

Can the product be returned if it does not fit?

Because this is a handmade product, we only allow returns for products without a personal dedication and provided that they are returned in their original packaging and have not been used. The Western Wall and everything that came in the package must be wrapped and placed in the box, as you received it.

What does the option for personal dedication include?

You can add a personal dedication on a metal plaque that is attached to the tree, with text of your choice (up to 140 characters including spaces), making the product a unique and moving gift.

Do I need to keep the product packaging if I decide to return it?

Yes, in order for us to approve the return of the product, it must be packaged in its original packaging and unused. Models ordered with a personal dedication cannot be returned.

How big is the Western Wall model?

The size of the Western Wall models is approximately 25 cm wide, 18 cm high, and 3 cm deep. Sometimes there is a slight deviation between models, given the fact that they are handmade.

What type of lamp is in the illuminated model?

The illuminated model includes subtle LED lighting that emphasizes the lines and shades of the stone and creates a unique atmosphere.

Can I add a personal dedication?

Absolutely! It is possible to order any of the models with a dedication of up to 150 characters printed on a metal plate in gold or silver.

For what events do you buy the Western Wall model as a gift?

Suitable as a gift for a Bar Mitzvah, wedding, groom's Shabbat, holidays, farewell, for people abroad or for anyone looking for a personal connection. For those who miss Jerusalem, the land, tradition.

Who is behind the product?

The model was lovingly developed by the Katan-Tom and Tal team, who are connected to Jerusalem and Jewish identity. Each model is assembled and packaged with the help of the "Shviim" association, which assists in the vocational rehabilitation of people with mental disabilities.

Is the Western Wall model suitable as a gift for a Bar Mitzvah or Bat Mitzvah?

Absolutely! The Western Wall model can be especially exciting for bar and bat mitzvahs. Give them a meaningful gift that will accompany them for life. This can be a very exciting bar or bat mitzvah gift.

Are there any deliveries abroad?

Of course, you can order to most countries in the world. If you happen to not find the country you want to ship to on our website, contact us and we will find a solution.

For which events is the Western Wall model suitable as a gift?

This is a luxurious and exciting piece of art that can be suitable for a variety of occasions as a gift - a wedding, anniversary, moving house, bar or bat mitzvah, groom's Shabbat, aliyah to the Torah, a gift in honor of Rosh Hashanah or Passover.

Frequently Asked Questions

More questions?
Our customer service will be happy to help!

WhatsApp / Phone: 050-4889877
Sunday-Thursday 9:00-15:30

Or write to us
info@mykotel.co.il